Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Haven handles personal data in connection with its website and bicycle repair workshop services. It applies to inquiries, bookings, intake, servicing, collection, and related communications.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01

Data We Collect

We may process contact details, service request information, bicycle intake details, inspection notes, quote and approval records, collection and service summary records, payment-related information, and limited technical data such as device and browser information. We may also keep records of communications and preferences related to reminders or follow-up service.

The categories collected depend on whether a person makes an inquiry, books a service, or visits the workshop site.
02

How We Collect Data

We collect personal data from service inquiries, contact form submissions, telephone or email communications, workshop drop-ins, bicycle intake and inspection processes, and records created during repair, adjustment, quality check, and collection. We may also receive limited information from payment processing and site usage tools.

Most information comes directly from the customer during booking, intake, or follow-up communication.
03

Types of Cookies

We may use essential cookies needed for site operation, preference cookies that remember basic settings, and analytics or performance cookies that help us understand how the site is used. Cookies may be session-based or persistent depending on their function.

Cookie use is limited to standard operational and measurement purposes.
04

Cookie Controls

Our site may use cookies and similar tools that can be managed through browser preferences. Disabling some cookies may affect site functions such as form handling, session continuity, or basic usage measurement. Where a cookie banner or similar control is available, it should be used together with browser settings.

Browser settings can usually be used to limit or remove cookies, subject to the browser’s own controls.

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion of data that is no longer required. They may also raise concerns about certain processing activities and ask about the basis on which their data is handled.

Available rights may depend on the nature of the data and the reason it is held.

To protect privacy, we may ask for enough information to verify the requester and locate the relevant records. If a request cannot be fully granted, we will explain the reason in general terms where the law allows.

Requests are reviewed against identity and record-matching checks before any action is taken.

We retain personal data for the period needed to manage the service relationship, complete transactions, maintain business records, resolve disputes, and meet legal or operational requirements. When data is no longer needed, we delete it or anonymize it where appropriate.

Records are kept only for as long as needed for service, accounting, or legal purposes.

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage service appointments, receive and document bicycle intake, carry out mechanical inspection, prepare and confirm scope and quotes, perform repair and adjustment work, complete quality checks, provide collection summaries, process payments, maintain records, send service reminders where appropriate, and improve the reliability of our website and operations.

Processing is tied to workshop operations and the management of customer records.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or similar operational functions. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.

Operational recipients are used only where they assist with service delivery or administration.
03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, or enforceable orders, and when needed to protect our rights, customers, staff, or workshop operations. We may also share information to prevent fraud, misuse, or security incidents.

Legal disclosure is limited to what is necessary for compliance or protection of legitimate interests.

Contact for Privacy Matters

Privacy email
[email protected]
Telephone
+63 905 226 5517
Mailing address
275 A. Del Rosario Street, Guizo, Mandaue City, 6014, Cebu
Privacy inquiries
Use the contact details below for questions about this policy or the handling of personal data.
Contact Page